Operator: Nickelsense Inc. (dba Parachute, Tether, Tandem)
Applies to: Parachute, Tether, and Tandem websites at https://myparachute.live, https://mytether.live, and https://mytandem.live, the Parachute, Tether, and Tandem apps for iOS and Android, and related services
Effective: October 2, 2026
Last updated: October 2, 2026
Version: 1.0
This Policy is part of the End User License Agreement and Terms of Service (Part IV).
Nickelsense Inc. offers subscriptions at the price, currency, billing interval, and features shown at checkout before you buy. Checkout identifies whether Nickelsense (through Stripe), Apple, or Google is billing you. At launch, prices are:
| Plan | Price (USD) | Includes |
|---|---|---|
| Parachute Member | $4.99 per month | Full member features in Parachute |
| Tether Member | $5.99 per month | Full member features in Tether |
| Tandem Member | $5.99 per month | Full member features in Tandem |
| Creator / Group Manager | $9.99 per month | All member features, plus publishing and group-hosting tools |
| Sponsored | $0 to you | Member access funded by a sponsor or scholarship |
Taxes may apply. The price shown at checkout controls if it differs from this table.
Unless checkout says a plan ends automatically, your plan renews automatically every month (or other billing period shown at checkout) at the then-disclosed price until you cancel. Before you pay, checkout shows the total price, renewal frequency, any trial terms, how to cancel, and material restrictions. To authorize a recurring charge you check an unchecked box that states your plan's price and interval — for example, "I authorize $4.99 every month until I cancel, and I agree to the Billing Policy" — and then select "Start paid subscription."
Price changes. We may change prices for future billing periods after at least 30 days' notice and any consent the law requires. A change never applies before the next renewal identified in that notice.
Trials are optional promotions. We may offer a free or discounted trial to some members and not others, and we may change or end trial offers at any time without affecting a trial already started. If you receive a trial, checkout shows its length, the regular price and billing period it converts to, the conversion date, and the deadline to cancel (11:59 p.m. U.S. Eastern Time on the day before the conversion date). Unless you cancel by that deadline, the trial converts automatically to the paid plan. Eligibility is set by the offer shown at checkout (for example, new members who have not previously had a paid plan or trial for that product), limited to one trial per person and one per payment method. Where required by law, we send a reminder email before the trial converts.
Cancellation stops future renewals and takes effect at the end of the current billing period. You keep access until the end of the billing period you already paid for, unless the law or a safety action requires suspension. Deleting the App or your account does not cancel an app-store subscription; cancel through the store that bills you.
Except as stated in this section or required by law, payments for web purchases are nonrefundable, and we do not provide refunds or credits for partially used billing periods. When you cancel, you keep access until the end of the period you paid for. We refund duplicate charges, charges made after a cancellation took effect, and other billing errors we confirm. Apple and Google decide refunds for charges they process. Nothing in this Policy limits a mandatory cooling-off period, statutory refund right, chargeback right, or other nonwaivable consumer right.
For a duplicate or unauthorized charge, contact billing@nickelsense.com promptly. We may ask for reasonable verification.
A gift membership is delivered to the recipient's email address and may be redeemed within 12 months after purchase. Once redeemed, the gifted membership period does not expire before it is used, subject to applicable gift-card law. Gifts are nontransferable and refundable before redemption only; if a gift is not redeemed within 12 months, the purchaser may request a refund. We delete an unredeemed recipient's email address after 12 months.
Donations are not accepted at this time. In the future, donations will be available through a Nickelsense 501(c)(3) nonprofit organization, which has not yet been formed, to support research, housing, tools, and technology that improve long-term recovery. A donation is not tax deductible unless checkout identifies an eligible charitable organization and provides a valid receipt from that organization.
This Policy does not cover payments made directly between members for specialist sessions, programs, or member-created products. Nickelsense does not process, hold, or take a commission from those payments; see the Creator, Specialist and Marketplace Addendum.
billing@nickelsense.com · Nickelsense Inc., Louisville, Kentucky · (502) 354-8105
Other legal documents
Nickelsense Inc. · Louisville, Kentucky · legal@nickelsense.com · (502) 354-8105